Common parts path
Fasteners, controls, accessory components, and replacement items should be tied to the product series and order record.
Parts support
Replacement parts support from U.S. inventory when available.
Pergola projects need after-sales support. The first version should make the parts path visible, then Shopify can handle paid replacement parts later.
Support path
Spare parts make U.S. stock more credible.
A visible replacement-parts process reduces risk for homeowners, installers, contractors, and dealer partners.
Installer support
Contractors can request packing-list clarification, replacement items, and installation support through the partner path.
Warranty review
Warranty-related parts requests should include photos, order details, product series, and installation context.
Shopify later
Replacement parts can move into Shopify in Phase 3 after SKUs, inventory, pricing, and service workflow are stable.
Project enquiry
Request parts support with project context.
Send product series, order or quote details, photos, installation status, and the part you need so the team can route the request correctly.